Before you choose a provider for your business broadband, there are a few important factors to consider first – and no, we’re not just talking about the obvious things like internet speed or price.
Price is important of course but it shouldn’t be your only concern. For example, if your business internet only cost £10 a month but it had a 50/50 chance of dropping connection every time you tried to process a sale- would any business think that was a good deal?
In addition to price and speed – reliability, scalability, customer service and service level guarantee are all important factors to consider when choosing a provider for your business broadband services.
Reliability / Service Level Agreements:
The cheapest or fastest internet in the world is useless if it isn’t working when you need it to. Service Level Agreements (SLAs) are contractually agreed upon service levels for your broadband. This may include the maximum amount of downtime allowed (ideally this should be 1% or less), the minimum speed and a timeframe for getting you back online in the event of an outage. Make sure that the package you are signing up for has an SLA which suits your business’s needs
Scalability / Futureproofing:
It’s important to choose a broadband package that doesn’t just cover your needs today but will cover them in a year or even 5 years. More and more business takes place online and organisations generate, use, transfer and store exponentially more data every year. This is particularly important if you are locked into a multi-year contract as you need to make sure the package will be adequate throughout the life of the contract.
A good starting point is to make a thorough and accurate account of your current internet usage and have this as the absolute minimum acceptable in your next business broadband package. Ideally you should be looking for at least 50% more bandwidth than your current package in order to future-proof your company.
One of the best ways to get a truly great deal on your business broadband is to combine the service as part of a larger bundle. Some business telecoms providers also supply advanced telephone handsets, business mobile phone handsets and plans, leased lines, VoIP services, WIFI hotspots, managed IT services and more. By combining these services into a single bill from a single provider you can get some big savings and also get the convenience of having a single point of contact in the event of any technical problems.
Price / Speed:
Comparing price between providers can be tricky, one provider might be cheaper but slower, the other might be more expensive but have notoriously bad customer service. One of the best ways to check these for yourself is to speak to other business owners about the providers they use and gauge how they find them to work with day to day.
We hope this has given you a good overview of the sort of considerations to make when choosing between business internet providers. Choosing broadband can be hard but it is vital for the continued success of your business to make the right choice.